Products and specifications
Check the product name, quantity and any specification or packaging requirements before confirming an order. For custom, wholesale or private-label requirements, ask us for written confirmation of the agreed details.
Terms & Conditions
Ordering, product confirmation and support information for Tatnest customers.
Before you order
Review your product requirements and the details shown at checkout or in your quotation. Contact us before ordering if you need an item, specification or commercial term confirmed.
Prices and order totals
Review the price, currency and total shown for your order. Shipping charges, destination requirements and any agreed custom work should be confirmed before the order is accepted. A product listing alone does not confirm a separate freight quotation or a delivery date.
Order confirmation
Submitting an enquiry is a request for information, not a completed purchase. For an order, review the order confirmation and contact us if a detail is incorrect. A received-order notice does not by itself confirm that a payment has cleared or that goods have shipped.
Payment
Use only a payment method actually made available for your order. Do not send card information or passwords by email or through the contact form. For a quoted order, confirm the payment instructions with our team before paying.
Shipping and delivery
Shipping availability, charges and expected timing depend on the products and destination. Confirm any time-sensitive requirement before placing the order. Tracking details, where available, relate to the individual shipment.
Changes, returns and support
Contact us with your order number before changing an order or sending goods back. Eligibility, return instructions, any return charges and the resolution will be confirmed for the specific order. See Shipping & Returns for the request process.
Questions about these terms
If a requirement or commercial condition is not shown for your order, ask us to confirm it before proceeding. Keep your quotation and order confirmation so that the agreed details are available when you contact us.
Talk to Tatnest
Questions about a product, an order or your information? Contact our team.
No.79, Xujiang Road, Xicheng Street, Yongkang City, Zhejiang Province
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