Contact Tatnest to confirm shipping for your destination, track an order or request return instructions.
Every order has its own products, destination and delivery requirements. Ask us to confirm the available service and costs before placing a time-sensitive order.
Worldwide orders qualify for free shipping when the merchandise total after discounts reaches US$199, or the equivalent in your selected currency. Shipping fees apply below this amount. Contact us to confirm the available shipping service and estimated dispatch timing for your destination.
Keep your order reference and the email used for the order. Use Order Tracking to check an order, or contact sales@tatnest.com for help with a shipment reference.
Tell us about any delivery restrictions or documentation requirements before confirming the order. Responsibility for any destination-specific charges or formalities should be confirmed with your order.
Contact us with your order number and the reason for the request before sending an item back. Keep the item unused and retain the original packaging while the request is reviewed. We will confirm whether a return can be accepted and provide instructions for that order.
Send your order reference, a description and clear photos where useful. Keep the goods and packaging available while we review the issue. Do not send an item to the public contact address without confirmed return instructions.
Any return charges, replacement, refund eligibility and processing time must be confirmed for the individual order. Contact us to discuss the available resolution before arranging a return shipment.
Questions about a product, an order or your information? Contact our team.
No.79, Xujiang Road, Xicheng Street, Yongkang City, Zhejiang Province
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