Frequently Asked Questions
Help with Tatnest products, wholesale enquiries, orders, delivery, returns and your account.
How do I choose a product?
Review the product page and contact us if you need to confirm compatibility, dimensions, quantities or packaging before ordering.
Can I ask about wholesale or private-label requirements?
Yes. Send your product list, quantities and any branding or packaging requirements. Our team can confirm the available options in a quotation.
When will my order ship?
Dispatch timing depends on the products, stock and any agreed custom work. Ask us to confirm the timing for your order before relying on a particular date.
What does shipping cost?
Worldwide orders qualify for free shipping when the merchandise total after discounts reaches US$199, or the equivalent in your selected currency. Shipping fees apply below this amount.
Which payment methods can I use?
Available payment methods are shown at checkout. If online payment is unavailable, contact us to confirm arrangements for your order.
How can I check an existing order?
Use Order Tracking with the order details, or email sales@tatnest.com with the order reference and the email used for the order.
How do I ask about a return or a damaged item?
Contact us with your order reference and a description before returning anything. For damage or a product issue, clear photos and the original packaging can help us review the request. See Shipping & Returns.
Where can I manage my account?
Open My Account to sign in and use the account functions available to you. Never share your account password in a message.
How do I contact Tatnest?
Email sales@tatnest.com or call +86 13065927308. Include an order number when your question is about an existing order.
Talk to Tatnest
Questions about a product, an order or your information? Contact our team.
No.79, Xujiang Road, Xicheng Street, Yongkang City, Zhejiang Province
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