Contact us
Help with orders, products, shipping and returns.
Send us a message
Questions about an order, a product or shipping? Write to us and we will reply within one working day.
- sales@tatnest.com
- Phone / WhatsApp
- +86 13065927308
- Hours
- Mon – Sat, 08:00 – 18:00 (China time)
Working hours
Monday – Saturday, 08:00 – 18:00 China time. Closed on Sunday.
Shipping & returns
Orders ship from Yongkang with tracking. Unused items in original packaging can be returned — contact us with your order number first.
Address
No.79, Xujiang Road, Xicheng Street, Yongkang City, Zhejiang Province
Customer service
WhatsApp +86 13065927308 or email sales@tatnest.com.
Common questions
When will my order ship?
In-stock items are inspected and handed to the carrier from our factory, usually within 1–3 working days.
Which payment methods do you accept?
Available payment methods are shown at checkout. If online payment is unavailable, contact us to confirm arrangements for your order.
Do you support OEM and private label orders?
Yes. We provide OEM and ODM services covering product design, specifications, colors, components, logos, packaging, and other customized requirements.
Can I visit the factory?
We welcome buyers to visit our facility in Zhejiang, China. Advance appointments are recommended.